Coopers Townhouse Shipping and Returns
We will dispatch all orders within three working days of receipt.
We keep stock of all items on our website, but on rare occasions when T-shirt designs sell out or run low we will need to produce more items. We will inform you if your order contains an item requiring production.
UNITED KINGDOM – ROYAL MAIL TRACKED SERVICE
£3.75 for orders up to £55
Free delivery for orders over £55
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EUROPE – AIR MAIL TRACKED SERVICE
£10.75 for orders up to £100
Free delivery for orders over £100
VAT paid in advance for orders under €150. Customers may have to pay additional admin charges and customs duties.
See more info below regarding customs charges
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UNITED STATES – AIR MAIL TRACKED
£11.75 for orders up to £100
Free delivery for orders over £100
Estimated delivery in 5-10 working days from postage date
CANADA, AUSTRALIA & NEW ZEALAND – AIR MAIL
£11.75 for orders up to £100
Free delivery for orders over £100
Estimated delivery in 5-10 working days from postage date……
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REST OF THE WORLD (Excludes South America and Mexico)
£11.75 for orders up to £100
Free delivery for orders over £100
Estimated delivery in 15-20 working days from postage date
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SOUTH AMERICA & MEXICO
£18 for orders up to £100
£26 for orders over £100
Estimated delivery in 15-20 working days from postage date
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EU CUSTOMS CHARGES
We have successfully registered for the Import One Stop Shop (IOSS) which allows us to collect taxes on all EU orders under €150 (£125) at checkout. This avoids our EU customers being presented with any unexpected charges on delivery, and will speed up parcels being processed through customs when they reach their destination country.
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Orders over the €150 (£135) threshold are not part of this scheme and may incur import taxes and extra charges upon delivery.
We do pay the VAT in advance for orders under €150. But the customer may have to pay additional admin charges and customs duties.
If you have any questions please do not hesitate to contact us and we will be happy to help.
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RETURNS
We gladly accept returns and exchanges. Please contact us with your issue before sending the return. Only unworn, unwashed merchandise is eligible for return unless defective. Once your item arrives back, we will refund your payment less shipping costs or post out your replacement garment. Products brought through this website must be returned to the return address and not to Coopers Townhouse.
Return address:
Coopers Townhouse Online Store
14 Mill Lane
West Derby
Liverpool
L12 7JB
contact@cooperstownhouse.co.uk